TERMS AND CONDITIONS OF USE OF THE PORTAL

TITLE I “GENERALITIES AND ACCEPTANCE OF THE GENERAL CONDITIONS OF USE OF THE PORTAL”.

I.1 THE PORTAL

TAULER Laminating Tech SL with registered office at c/ Font de Sant Llorenç 32 in Vilafranca del Penedes (Barcelona) and with Tax Identification Code B67197269 registered in the commercial register of Barcelona Volume 46352 Book 0 Folio 110 General Section Sheet 517316. It places this PORTAL at the disposal of Internet users in order to provide information about its products as well as to allow the acquisition of the products offered to authorised companies depending on the commercial area (see map) and in the case of the company aimed at distribution and export companies. RII_AEE (13347).

I.2. GENERAL CONDITIONS OF USE AND ACCEPTANCE THEREOF

I.2.1

The purpose of these General Conditions of Use of the Portal, together with the general contracting conditions and/or the specific conditions that may be established, is to regulate the provision of information as well as the commercial relations that arise between the PORTAL and the Users. Both browsing and the use and/or purchase of the products imply unreserved acceptance of any kind of each one of these General Conditions of Use or the General Conditions and the Specific Conditions that may govern the PORTAL.

I.2.2

These General Terms and Conditions may be modified at any time and without prior notice, as well as the General Terms and Conditions of Contract set out below and/or any special conditions that may be included by publishing these modifications on the PORTAL.

TITLE II: “GENERAL CONDITIONS OF USE OF THE PORTAL”.

These General Conditions shall apply both to the promotional activity and the provision of information that is carried out through the PORTAL and to the possible purchase of goods and/or the provision of services offered on the PORTAL in such a way that they shall govern at all times both for simple browsing and for the possible request for the purchase of goods and/or the provision of services that are advertised therein, although the latter activities shall additionally be subject both to these General Conditions of Use and Contracting, in particular, to the contents of Title III and to any special conditions that may exist.

II.1. INTELLECTUAL AND INDUSTRIAL PROPERTY. PROHIBITION OF HYPERLINKS

II.1.1 All content displayed on the PORTAL and in particular designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial designs or any other signs susceptible of industrial and commercial use are subject to the intellectual and industrial property rights of the PORTAL or of third party owners of the same who have duly authorised their inclusion in the On-Line System. II.1.2 Under no circumstances shall it be understood that any licence is granted or that any waiver, transfer, total or partial transfer of said rights is made, nor shall any right or expectation of rights be conferred, especially the right to alter, exploit, reproduce, distribute or publicly communicate said content without the prior express authorisation of the PORTAL or the corresponding owners. II.1.3 No link may be established to the PORTAL from any other website without the prior express consent of those responsible for it.

II.2. RESPONSIBILITY

II.2.1 The company shall only be liable for damages that the User may suffer as a result of the use of the PORTAL when such damages are attributable to the wilful misconduct of this company. The User acknowledges and accepts that the use of the PORTAL as well as the possible purchase of the products offered therein is at the User’s sole risk and responsibility. II.2.2 By way of example and without limitation, the PORTAL shall not be liable for any damages that may arise from:

• Inferences omissions interruptions computer viruses breakdowns and/or disconnections in the operational functioning of this electronic system or in the computer apparatus and equipment of the Users caused by causes beyond the PORTAL that prevent or delay the provision of services or browsing the System.
• Delays or blockages in use caused by deficiencies or overloading of the Internet or other electronic systems that may be caused by third parties through unlawful interference beyond the control of the PORTAL and that are not attributable to the PORTAL.
• The impossibility of providing the Service or allowing access for reasons not attributable to the PORTAL due to the User, third parties or force majeure.

II.2.3 The PORTAL does not generally control the use that Users make of it. In particular, the PORTAL does not guarantee under any circumstances that Users use the Service in accordance with the law, these General Terms and Conditions, generally accepted morals and good customs and public order, nor that they do so in a diligent and prudent manner.

II.3. COOKIE POLICY

See our cookie policy here.

II.4 DATA PROTECTION AND COMMERCIAL COMMUNICATIONS POLICY

See our data protection policy here.

II.5. USER OBLIGATIONS

II.5.1 In general, the User undertakes to comply with these General Terms and Conditions and, where applicable, the Specific Terms and Conditions that may be applicable, as well as to comply with the special warnings or instructions for use contained therein or in the PORTAL and to always act in accordance with the law, good customs and the requirements of good faith, using the diligence appropriate to the nature of the service they enjoy, refraining from using the PORTAL in any way that may prevent damage or deteriorate the normal operation of the same, the property or rights of the same, its suppliers, other Users or any third party in general. II.5.2 Specifically, and without this implying any restriction to the obligation assumed by the User in general in accordance with the previous section, the User undertakes in the use of the PORTAL as well as in the provision of services to:

1. In the case of registration, the User undertakes to provide all data truthfully.
2. Not to store or disseminate on or from the PORTAL any information or material that is defamatory, libellous, obscene, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way violates the morals, public order, fundamental rights, public liberties, honour, privacy or image of third parties and, in general, current legislation.
3. Not to store or disseminate through the PORTAL any computer programme, data, virus, hardware or telecommunications equipment code or any other electronic or physical instrument or device that is likely to cause damage to the PORTAL, any of the Services or any of the PORTAL equipment, systems or networks of any User, PORTAL providers or any third party in general, or that in any other way is capable of causing any type of alteration or preventing the normal operation of the same.
4. To properly safeguard the “User Name” and “Password” provided by the PORTAL or created by the User as identifying and enabling elements for access to the Services, undertaking not to cede their use or allow access to them to third parties, assuming responsibility for any damages that may arise from their improper use. Likewise, the User undertakes to inform the PORTAL as soon as possible of any loss or theft and of any risk of access to the “User Name” and/or “Password” by a third party.
5. Not to carry out promotional advertising or commercial exploitation activities through the PORTAL by not using the contents and in particular the information obtained through the PORTAL to send advertising, send messages for direct sales purposes or for any other commercial purpose.
6. Not to use false identities or impersonate the identity of others in the use of the PORTAL or in the use of any of the PORTAL services, including the use of passwords or access codes of third parties or in any other way.
7. Not to destroy, alter, use, disable or damage the data, information, software or electronic documents of the PORTAL, its suppliers or third parties.
8. Not to store or disseminate through the PORTAL any content that infringes intellectual property rights or business secrets of third parties or, in general, any content that it does not hold the right to make available to third parties in accordance with the law.

II.6. COMUNICATIONS

For the purposes of these General Terms and Conditions of Contract and for any communication that may be required between the User and the PORTAL, the User should contact the Customer Service Department in writing or by e-mail addressed to the Customer Service Department: client@tauler.net. Communications from the PORTAL to the User shall be made in accordance with the data provided by the User when registering on the PORTAL. The User expressly accepts for all communications related to the use of the PORTAL and/or the purchase of goods the use of e-mail as a valid procedure for the forwarding of such communications and future shipments of information.

TITLE III: “CONDITIONS FOR ELECTRONIC SALES BETWEEN THE PORTAL AND USERS”.

III.1. GENERAL CONTRACTING CONDITIONS. INFORMATION PRIOR TO CONTRACTING

III.1.1 These general contracting conditions, together with any special conditions that may be established, shall expressly regulate the relations that arise between the PORTAL and Users who contract the products offered in the catalogue brochures, fairs, e-mails or other means. III.1.2 This portal is not an online shop aimed at the end consumer but is a platform for professional use only. In order to ensure that this is the case in the future and to avoid fraudulent purchases in any way, the present offer is conditional on the final acceptance of the transaction by the PORTAL. Thus, when Users add products to the cart, they are merely making an order proposal, which may or may not be accepted by the PORTAL within 48 working hours. Prior to such acceptance and when making such proposal, the User shall make a payment through the PORTAL itself or other means of payment of a deposit equivalent to the price of the products, or in the case of customers with authorised payment methods, it shall not be obligatory to make the payment immediately. Once payment has been made and verified, a proforma invoice will be sent. Once the order has been accepted by the PORTAL and paid for by the User, the service shall be deemed to have been fully and completely executed and the goods shall be sent with the corresponding invoice. In the event that the order is not accepted for reasons generally based on the User’s failure to comply with these general terms and conditions of contract (User who has provided inaccurate data who is the end consumer…) or because the User has outstanding or unpaid balances with any of the three companies or for any other reason that may cause harm to the PORTAL companies, the amount paid will be returned to the User, who expressly waives the right to claim any additional amount other than that paid at the time of the order proposal. The proposal to purchase products initiated via email or the website itself is directed solely and exclusively to professionals in the sector, therefore the natural or legal person who manages their purchase through the PORTAL by any means recognizes and agrees that they are purchasing them for and by their economic activity. If this is not the case and the purchaser of one or more products turns out to be a consumer or end user who has not informed the PORTAL of this condition in writing and wishes to return the purchased product, he/she must pay the PORTAL, by virtue of the deception and wilful breach of the contractual conditions in which he/she would incur and as compensation, the amount resulting from adding to the price of the products with the applicable taxes any expense incurred by the PORTAL for said return. III.1.3 The use of the PORTAL as well as the acquisition of any of its products supposes the reading and acceptance without reservations of any kind of each and every one of the General Conditions of Contract of the General Conditions of Use of the Portal as well as, where applicable, the Particular Conditions that in each case govern the commercial relationship. (We recommend that you print these conditions). III.1.4 The PORTAL informs that the procedures to carry out the proposal to acquire the products are those described in these general conditions as well as any other specific ones that are indicated on the screen during navigation, so that the User declares to know and accept said procedures as necessary to access the products and services offered on the PORTAL. III.1.5 Any modification and/or correction of the data provided by the Users during navigation must be carried out according to the instructions included on the PORTAL.

III.2. PRODUCTS OFFERED. PURCHASE SYSTEM.

III.2.1 The Products presented on the PORTAL, together with their characteristics and price, will appear on the screen. Apart from the price, and before confirming the order, the total shipping costs to the User’s address will appear on the screen. The prices indicated on the screen are shown in euros (excluding taxes) and will be the current prices at all times, except for typographical errors. The offers will be duly indicated on the screen. The PORTAL reserves the right to decide at any time which products are contained and presented to Users through it. Thus, the PORTAL may at any time add new products to those already included in it, it being understood, unless otherwise provided, that such new products will be governed by the provisions of the General Conditions in force at that time. Likewise, the PORTAL reserves the right to withdraw any of the products offered at any time and without prior notice. III.2.2 In order to view the prices and request a quote or pro forma invoice for the products on the PORTAL, Users will be asked to register, for which said Users must be over eighteen (18) years of age and/or carry out an economic activity. Once the request has been made, registration will take place when the authorized User receives confirmation of registration in the email account provided to the PORTAL. The “Username” and “Password” are identifying and enabling elements to access the PORTAL and are personal and non-transferable. The User may change the password in case of loss by clicking on “I forgot my password”. If the password is misused, the PORTAL may cancel it at any time. III.2.3 Once the User has been validated and to start the procedure for requesting the purchase of products, he/she must add the product he/she wishes to purchase to the shopping cart according to the instructions on the screen, completing the order form provided for this purpose and sending it, which will imply the irrevocable acceptance of each and every one of these General Conditions as well as, where applicable, the existing Specific Conditions. The order and any subsequent purchase will be deemed to have been made at the address of the PORTAL company responsible for its area. III.2.4 The PORTAL reserves the right to unilaterally and at any time cancel the “User Name” and “Password” and therefore the access of those Users who have outstanding or unpaid balances whose data are inaccurate or are non-merchant end recipients or for any other reason that may imply harm to them.

III.3 METHOD OF PAYMENT AND DELIVERY OF ORDERS

III.3.1 Payment methods The deposit to be paid simultaneously with the order proposal may be made by credit card, debit card, bank transfer, cash deposit, or in accordance with the payment methods indicated at any time on the PORTAL or mutually agreed upon. To proceed with payment, the User must follow each and every one of the instructions agreed upon. All data provided for this purpose is encrypted to ensure maximum security. It is hosted on a secure server certified according to the SSL protocol by Verisign. The PORTAL also states that it does not store in any way the data provided by the Users through the payment gateway and that it is only kept until payment is made and verified. III.3.2 Delivery The PORTAL undertakes to deliver the goods purchased by the User at its facilities or at the address indicated by the User on the order form (products will not be delivered to PO boxes or public places) as soon as possible. The User is obliged to open and inspect the product received at the time of receipt. If the product arrives in poor condition due to transport, the User must indicate this on the carrier’s delivery note and notify our Customer Service and the transport agency in a reliable manner within 24 hours of receipt. By accepting the merchandise without any apparent defect or quality or quantity defect, the buyer waives any action against the seller alleging an apparent defect or defect in quantity or quality of the merchandise. In relation to hidden defects, the buyer waives any type of action after 7 days from receipt, accepting the conformity of the purchased products. III.3.3 Installation In the case of large volume products, folding machines, plotters, guillotines, laminators, etc., the PORTAL offers the possibility of basic installation of the new purchased product upon request. Installation conditions:

• The User will have the necessary elements for the installation.
• Electrical installation with ground connection and free of voltage spikes.
• Under no circumstances will the installation service involve making modifications to the client’s home, such as masonry work, door removal, electrical installation, etc.

III.4. RETURNS

In the event of receiving a defective product or one different from the one requested, you may return it to exchange it for another within a period of SEVEN (7) calendar days, provided that you notify the PORTAL and the transport agency within a maximum period of 24 hours from receipt of the product in a reliable manner. Once the notification has been received, the corresponding company will contact the User to inform him/her how to proceed with the return. The product must be in the same condition as it was delivered and must retain its original packaging and labeling. Once the incorrect or defective product has been returned, the PORTAL will carefully examine the returned product. If it is detected that the returned merchandise has any defect, breakage or is used, the User must compensate the PORTAL for the amount corresponding to such defect, with the PORTAL deducting said amount from the amount that would have to be reimbursed to the customer. Return shipping costs will be charged to the PORTAL in the event of confusion or defective item. Professionals, companies or individuals who use the purchased goods in their professional or commercial activity are not considered consumers or users and therefore do not have the right to withdraw from/cancel the purchase given that they have accepted and paid the invoice, and therefore the service has been fully and completely executed. If the order is in progress and the PORTAL is fulfilling its obligations and the buyer communicates before delivery or full payment of the invoice that he no longer wants the goods, the PORTAL, in the event that it accepts the cancellation/return, has the right to claim a penalty for expenses and damages. The penalty for expenses will amount to 50% of the total amount of the invoice unless the PORTAL can prove a higher amount for damages.

III.5. SALES OUTSIDE THE PORTAL

Sales made outside the portal; telephone offers, video calls, email or any other means are governed by the same conditions as on this portal.

III.6. APPLICABLE LEGISLATION

III.6.1 These conditions shall be governed by Spanish law, which shall apply to any matters not provided for in this contract regarding the interpretation, validity and execution thereof. III.6.2 The courts and tribunals of the city corresponding to the User’s area (AML Dos Hermanas, province of Seville, Spain; PROFI Zaragoza; PMA Zaragoza, Spain) shall be the sole competent jurisdiction to resolve any dispute that may arise from the interpretation and fulfilment of these general conditions, the User formally and expressly waiving any other court or jurisdiction. III.6.3 The PORTAL and the User agree to release any of the three companies (AML PROFI PMA) from the obligations set forth in Law 3/2014 of 27 March and Law 1/2007 of 16 November on the Defence of Consumers and Users, as this PORTAL is not an online store, with all its sales being made between professionals who are familiar with all the products on the PORTAL and in the catalogue. III.6.4 Finally, since end consumers do not intervene in the operations carried out on this website, current and future regulations will not apply to consumers and users.

GUARANTEE

Consumer goods warranty

These are intended for the final consumer for their own personal and non-industrial use. This is the only guarantee regulated in Spain and the EC and is mandatory: Law 23/2003 guarantee of consumer goods.

Industrial goods warranty

These are products that are used by individuals or companies for industrial use, either to manufacture, use the goods to sell, work to third parties or integrate them into their production process. In this case, the guarantee is governed by the Commercial Code. The products we sell are governed by the nature of the industrial good. For private consumers, the law on consumer goods establishes this. For industrial customers, all their machines have the Standard guarantee.

Standard Warranty

1. Definition

1.1 The technical specifications of the product may be changed without prior notice by the manufacturer. We are not responsible for such changes but undertake to update them on its WEBSITE and catalogues as soon as it is informed.

2. Features

2.1 The supplier guarantees the original purchaser against manufacturing defects for a period of 12 months (one year) from the date of purchase, provided that it has been installed correctly, has been operating within its specific capacities and has received adequate maintenance. 2.2 During the warranty period, the supplier shall be obliged to repair or replace any part or piece that has manufacturing defects, provided that the buyer immediately notifies the buyer of the faults and that they are verified by the supplier. 2.3 By repairing or replacing the parts or pieces, the supplier is complying with the actual warranty, and the buyer shall then have no right to sue for any other compensation, damage, replacement, etc. 2.4 The repair, replacement or modification of parts or parts thereof during the period of this warranty shall not extend the term of the warranty defined by the supplier in clause 2.1. 2.5 The defective parts or pieces that were replaced will be the property of the supplier and must be sent to the supplier immediately after the change, otherwise the supplier may demand payment.

3. Extinction

3.1 Si el comprador sin previa autorización del suministrador hiciera o mandara a hacer por terceros cambios reparaciones o sustitución de partes o piezas. 3.2 Si la identificación del equipamiento o del certificado estuvieran alterados o raspados. 3.3 Si el producto se ve dañado físicamente o alterado. 3.4 Si la mercancía se encuentra golpeada o con muestras de mal trato aun cuando la parte dañada no afecte al funcionamiento del producto. 3.5 Si existe la ausencia de descarga a tierra en la instalación eléctrica a la que se encuentra conectada la máquina o mala instalación. 3.6 Altas y bajas en revisión de suministro.

4. Out of warranty

4.1 The following will not be covered by the warranty:

• Compensation or replacement of raw materials by the supplier for possible damages caused by misuse of the equipment by the buyer.
• Technical service travel and transportation costs.
• Damage caused by external factors to electronic or electrical components. E.g.: Overvoltage, storms, incorrect or missing grounding.
• Burned components. E.g.: Burned integrated transistors or tracks.
• Product modification. E.g.: Changing fronts in optics, paintings, writings, etc.

4.2 Electronic boards have a 6-month warranty, except if they are damaged by a power surge, which is not covered by warranty. 4.3 All machines for which installation is INCLUDED and which for any reason are not installed by the company’s own technical service or authorized agent.

5. Repair guarantee

5.1 The warranty for machine repairs is divided into three sections: 5.2 When the machine is under warranty, it will be covered by a minimum of 3 and a maximum of 6 months. For example, if the machine’s warranty expires in 4 months, the duration of the warranty will never be greater than that of the machine. However, if the machine’s warranty has 2 months left, it will have a minimum duration of 3 months. 5.3 If the machine is out of warranty, the repair warranty will be for 3 months. 5.4 If the machine is more than 5 years old, the repair warranty will be for 1 month. 5.5 Important. In all cases, the warranty will only affect the item or the repair carried out.

6. DISCONTINUED OR SECOND-HAND OUTLET machines

6.1 3-month labor warranty. Parts are not guaranteed due to the nature of the machines.

7. Litigation

7.1 We abide by current Spanish legislation, specifically the Civil Code and the Commercial Code, and in particular Title VI of Commercial Purchases and Exchanges and the Transfer of Non-Endorsable Credits. 7.2 The courts and tribunals of the city of billing shall be the sole jurisdiction for the resolution of any dispute that may arise from the interpretation and compliance with these general conditions, and we formally and expressly waive any other court or jurisdiction.

Export Guarantee

1. Same conditions as the standard warranty except for point 5 since there is no repair guarantee.
2. Special 20% discount on all parts or spare parts during the warranty.
3. Free online support for 3 months to the client or the technician they determine.
4. Shipping and transportation
5. As a general rule, all orders are prepared on the same day and are collected by the transport agency at 4pm, except on Fridays and days with reduced working hours, when collection is made at 1pm. Also during the summer period (July and August) orders are collected at 1pm.
6. Orders shipped to Spain within the Peninsula should be delivered within 24/48 hours.
7. For orders shipped to Spain outside the Peninsula, we apply special shipping conditions for sea shipments, departures on Thursdays and arrivals on Wednesdays – Fridays of the following week.
8. For the Balearic Islands, shipping and handling costs are €22. For Mallorca, they are €16. Please consult the shipping terms and conditions for more information (Canary Islands, Ceuta and Melilla).
9. Orders sent to Portugal must have a minimum amount of 35 (+VAT). The shipment will be by express agency and should be delivered within 48 hours, applying a fixed handling cost of 9€.
10. For export orders within and outside the European Community (EC), please consult.
11. Special and manufacturing orders. See conditions and shipping times
12. Once your order has been sent, you will receive an email from the shipping agency with the shipping number so that you can track the order from the carrier’s website.
13. We remind you of the correct way to proceed and deal with them, as well as the deadlines to be followed.
14. Obvious damage: When you receive your order, if you notice any anomaly, immediately inform the carrier and have it noted on the delivery note, PDA or mobile phone. If it is not possible to deliver via these means, a note must be made with the name, ID number and signature of the carrier.
15. Damage not visible upon delivery: After unloading the order, check if there is any problem and notify the delivery agency within 24 hours. Then contact us and send a copy of the delivery note or the note of the incident.
16. It is very important that you provide both the shipping agency and us with all possible information about the status of the package/goods. Please send us images and an explanation of the status of the shipment.
17. All our merchandise is insured, but the insurance company will only cover the claim if it is made within 24 hours of the incident and in accordance with its regulations.

Shipping and transport As a general rule, all orders are prepared on the same day, and are collected by the transport agency at 16h, except on Fridays and days with reduced working hours, when the collection takes place at 13h. Also during the summer period (July and August) orders are collected at 13h. Orders shipped in Spain within the Peninsula, should be delivered within 24/48h. For orders shipped in Spain outside the Peninsula we apply special shipping conditions, departures Thursday and arrivals Wednesday – Friday of the following week. For the Balearic Islands, Canary Islands, Ceuta and Melilla. Please consult shipping conditions and delivery times. Export orders inside and outside the European Community (EC), please consult. Special orders and manufacturing orders. Consult shipping conditions and delivery times. Once your order has been sent, you will receive an e-mail from the transport agency indicating the delivery number so that you can track your order from the carrier’s website. We remind you of the correct way to proceed and treat them, as well as the deadlines to be carried out.

• Obvious damage: When you receive your order, if you notice any anomaly, immediately inform the carrier and have it noted on the delivery note, PDA or mobile phone. If it is not possible to deliver via these means, a note must be made with the name, ID and signature of the carrier.
• Damage not visible upon delivery: After unloading, check the order. If you notice any problems, notify the delivery agency within 24 hours. Then contact us and send a copy of the delivery note or the note of the incident.